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Agent Performance Widget
Welcome to our Agent Performance Widget user guide. This guide will help you navigate through the features and functionalities of the Agent Performance Widget, enhancing your ability to monitor and...
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Agent Report
How to schedule and download the Agent report? 1. Navigate to Settings > Chat > Reports 2. Click on the New Report button in the top right corner 3. Add the report name. Make sure it’s easy to...
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Agent Availability Report
With an agent availability report, you can track the activity of your agent on Verloop.io platform. Agent Availability Report Agent availability report will enable managers to track break time, log-in...
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Bot Performance Report
Bot Performance Report Productivity Chat Volume. With the bot performance report, you can figure out How well the bot is handling incoming conversation volume, the responsiveness to customer queries...
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Chat Overview Report
Chat Overview ReportProductivityChat Volume. With a chat overview report you can figure out How well your platform is handling incoming conversation volume, the responsiveness to customer querieswhat...
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Department Performance Report
Department Performance Report ProductivityChat Volume. With the department performance report, you can figure out How well your team is handling incoming conversation volume, the responsiveness to...
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Agent Performance Report
Agent Performance ReportProductivityChat Volume. With an agent performance report, you can figure out How well your agents are handling incoming conversation volume, the responsiveness to customer...
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Outreach Report
Verloop.io allows Admins and Outreach Managers to access campaign data via reports. How to schedule and download the outreach report? Navigate to Settings > Chat > Reports Click on the New...
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Master Report
Verloop.io allows Admins to download a master report that includes all relevant metrics and attributes; The reports allow you to get a deeper insight into bot and agent performances. How to schedule...
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Real-time Dashboard
It’s our mission to ensure the Verloop.io platform continues to exceed your expectations and help you find the right information aligned with your goals. The dashboard enables you to see real-time...
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